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Service Orders
Service Orders

Service Orders

A Service Order is the main reason for this system.


A new Service Order must be created in the system each time a job is performed on a well.


The Service Order shows the details of each task performed to keep a record of the work carried out during the visit to the client with all the pertinent details.

Customer

Branch

Well

Service Order

Organizational structure of the water well online system

To Add a new Service Order, from Home page, click on Service Orders.

Service Orders Orders management

Once in Service Orders management, click on add button [ + ]

Service Orders list at Water Well Online
Details Service Order

Details Service Order

This section contains the data of the customer to whom the Service Order was made

 

Complete the information accordingly.

  1. Enter the date when the service was performed

  2. Select the Customer from the drop-down list

  3. Select the Branch from the drop-down list

  4. Select the Well Name from the drop down list

  5. Enter an Order description

  6. Select the status of the service order 

Service Order Details at Water Well Online
Service Order Status

Service Order Status

​​The status of the service order must be selected from the drop-down list

  • In Progress: Indicates that the Service Order is currently ongoing. This is the default status.

  • Completed: Indicates that the "Service Order" has been completed

  • Annulled: Indicates that the Service Order has been called off.  Use this status when the Service Order has been created by mistake, duplicated or that requires cancellation.

Order Status at Water Well Online
Order Data

Order Data

Order Data refers to the main data obtained during the execution of the Service Order.

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  • Initial Data

  • Well Cleaning

  • Pump Removed

  • Pump Installed

  • Pumping Test

  • Well Inspection

  • Attachments

  • Last Updates

Order Data tab at Water Well Online
Initial Data

Initial Data

The "Initial data" collects the data taken from the well when starting the service order.​​​

  • Machinery Used: Identifies the type of machinery used to complete the Service Order, i.e. drill rig, pump hoist, etc.

  • Made by: Identifies the Team Member that created the Service Order.

  • Water Temperature

  • Static Level: Indicates the static level before starting work.

  • Initial Depth: Indicates the initial depth before starting work.

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It is recommended that all observations during the execution of a "Service Order" should be recorded in the "Notes & Observations" section.

Initial Data tab at Water Well Online
Well Cleaning

Well Cleaning

Indicates that a Well Cleaning was carried out during the Service Order execution.

 

To enable the form fields, click the Well Cleaning Performed switch, at the Well Cleaning tab.

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Details about the Well Cleaning can be specified in this section, indicating:

  • Cleaning Method used

  • Pumping level

  • Cleaning flow

  • Depth after Cleaning

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Note: to change the system of units used from inches to feet, meters or other go to Driller Information

Water Well Cleanning tab at Water Well Online

Pump Removed

Indicates that the pumping equipment was extracted during the Service Order Execution.

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To enable the form fields, click the Pump Removed switch, at the Pump Removed tab.

Water Well Pump Removed tab, Pump and motor section at Water Well Online

Details about the Pump Removed can be specified in this section, according to the type of pump extracted (Submersible or Turbine type):

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  • Pump & Motor: specifications about the Pump system

    • Pump Data

      • Pump type: Select a type from the drop-down list

      • Brand: select the brand form the drop down list

      • Model: enter the model identifier

      • Pump Stages

      • Pump Serial Number

    • Electric Motor or Engine Data

      • Motor type: Select a type from the drop-down list

      • Brand: Select a brand from the drop-down list

      • Serial Number

      • Power: 

      • RPM

      • More specifications for submersible motors:

        • Phases,

        • Volts,

        • Amp Nominal,

        • Amp Max,

        • Motor Diameter,

        • NEMA,

        • Control box.

Water Well Pump Removed tab, pipes section at Water Well Online

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  • Pipes​: to specify details about pipes, the fields will be displayed according to the pump type selected:

    • Pipes: Pipeline

    • Pipe Cases

    • Shaft: Pipe shaft

    • Couplings: Lineshaft coupling

    • Bearings: Lineshaft bearing

    • Check Valves (for submersible motors)

    • ​For all cases you must click on the add button [+] to specify quantity, diameter and other details

Water Well Pump Removed tab, Cables section at Water Well Online

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  • Cables​

    • Power Cable Caliber

    • Power Cable length

    • Power Cable Description

    • Power Cable lines: select one from the drop-down list

    • Probe Cable Description

    • Probe Electrodes

Water Well Pump Removed tab, Others section at Water Well Online

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  • Others: more specifications for turbine pumps:

    • Pump Drive:

      • Pump Drive Brand,

      • Pump Drive Model,

      • Pump Drive Description

    • Discharge Head

      • Discharge Head Brand,

      • Discharge Head Model,

      • Discharge Head Description.

    • Strainer:

      • Strainer Description

Pump Removed

Pump Installed

Indicates that the pumping equipment was installed during the Service Order Execution.

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To enable the form fields, click the Pump Installed switch, at the Pump Installed tab.

Water Well Pump Installed, Pump and motor section tab at Water Well Online

Details about the Pump Installed can be specified in this section, according to the type of pump installed (Submersible or Turbine type):

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It basically has the same fields as Pump Extracted, to which Start Data has been added

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  • Start Data:

    • Initial Information for electric motors

      • For electric motors

        • Voltage Off: L1, L2, L3

        • Voltage On: L1, L2, L3

        • Consumption: L1, L2, L3

      • Starting flow

Water Well Pump Installed tab, Star data section at Water Well Online
Pump Installed

Pumping Test

Indicates that a Pumping and Recovery Test was performed during the Service Order execution.

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To enable the form fields, click the Pumping and Recovery Test Performed switch, at the Pumping Test tab.

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Details about the Pumping and Recovery Test Performed during the Service Order can be specified in this section, indicating:

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  • Test Data. Click on the add button [+] to specify:

    • Time,

    • Pumping level,

    • Flow,

    • Pressure.

Water Well Pumping test tab at Water Well Online
  • Well Recovery: Click on the add button to specify:

    • Time,

    • Static Level Recovery.

Water Well Pumping test tab at Water Well Online
Pumping Test

Well Inspection

Indicates the URL or link to the video recorded during the Service Order execution.

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​If you have used another platform to save the well inspection videos, you can paste the link where the video is located here.

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To enable the Video Link field, click the Well Inspection Performed, at the Well Inspection tab.

Water Well inspection tab at Water Well Online
Well Inspection

Attachments

Use this section to enter into the system any document, image or video to be kept along with the Service Order.

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​It is only available with the Business and VIP plan

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A list of files will be displayed when reviewing the service order.

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To add a file, click on the Add File [+] button and browse for the desired file.

Water Well attachments tab at Water Well Online
Attachments

Last Updates

In this section you will be able to see who on your team has created and/or made changes to this Service Order.

Water Well Last updates tab at Water Well Online
Last Updates

Previous Orders

This section contains the list of all Service Orders made to the selected well.

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Click on the Service Order number to view the details of that Order.

Water Well Previous Service Orders tab at Water Well Online
Previous Orders

Notes & Observations

Use this section to enter any Notes and important details considered pertinent to remember about the Service Order.

 

For example:

  1. Lessons learned,

  2. Findings,

  3. Issues with the client or neighbors,

  4. Details,

  5. Damaged material,

  6. Recommendations, etc.

Notes & Observations
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