Service Orders
 

Service Orders

A Service Order is the main reason for this system.


A new Service Order must be created in the system each time a job is performed on a customer.


The Service Order shows the details of each task performed.


In this way you can keep a record of the work carried out during the visit to the client with all the pertinent details.

Customer

Branch

Well

Service Order

To Add a new Service Orders, from Home page, click on the button Service Orders.

Service Orders Orders management

Once in Service Orders management, click on the add button 

 

Service Order Information

This section contains the data of the customer to whom the Service Order was made

 

Complete the information accordingly.

 

  1. Enter the date the service was performed

  2. Select the Customer from the drop-down list

  3. Select the Branch from the drop-down list

  4. Select the Well Name from the drop down list

  5. Enter an Order description

Order Information Select one Customer Description Well Description Description Order Description Order Number 01/01/2021 Data of Service 01/01/2021 Buit Date Select one Branch Select one Well Name Name Well Status Built by Driller
 

Order Data

Order Data refers to the main data obtained during the execution of the Service Order.

  • Initial Data

  • Well Cleaning

  • Pump Removed

  • Pump Installed

  • Pumping Test

  • Well Inspection

  • Attachments

 

Initial Data

The "Initial data" collects the data taken from the well before starting the service order

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  • Service Order Status, select the Status from the drop-down list:

    • In Progress: Indicates that the Service Order is currently ongoing. This is the default status.

    • Completed: IndicateS that the "Service Order" has been completed

    • Annulled: Indicates that the Service Order has been called off.  Use this status when the Service Order has been created by mistake, duplicated or that requires cancellation.

Orders’ status Annulled 1.3% In Progress 12.5% Finished 86.3%
  • Machinery Used: Identifies the type of machinery used to complete the Service Order, i.e. drill rig, pump hoist, etc.

  • Made by: Identifies the Team Member. That created the Service Order.

  • Water Temperature

  • Static Level: Indicates the static level before starting work.

  • Initial Depth: Indicates the initial depth before starting work.

It is recommended that all observations during the execution of a "Service Order" should be recorded in the "Notes & Observations" section.

Machinery Used Made by Static Level (ft) Water Temperature (ºC) Initial Depth (ft) In Progress Status of Service Order Well Logs Well Cleaning Well Location Order Data Initial Data Previous Orders Pump Removed Pump Installed Pumping Test Well Inspection Attachments
 

Well Cleaning

Indicates that a Well Cleaning was carried out during the Service Order execution.

 

To enable the form fields, click the Well Cleaning Performed switch, at the Well Cleaning tab.

Details about the Well Cleaning can be specified in this section, indicating:

  • Cleaning Method

  • Pumping level

  • Cleaning flow

  • Depth After Cleaning

Note: to change the system of units used from inches to feet, meters or other go to Driller Information

Pump Removed

Indicates that the pumping equipment was extracted during the Service Order Execution.

To enable the form fields, click the Pump Removed switch, at the Pump Removed tab.

Well Logs Well Cleaning Pipes Cables Others Well Location Order Data Pump Removed Pump & Motor Previous Orders Initial Data Pump Installed Pumping Test Well Inspection Attachments Pump Removed

Details about the Pump Removed can be specified in this section, according to the type of pump extracted (Submersible or Turbine type):

  1. Pump & Motor: specifications about the Pump system

    • Pump Data

      • Pump type: Select a type from the drop-down list

      • Brand: select the brand form the drop down list

      • Model: enter the model identifier

      • Pump Stages

      • Pump Serial Number

    • Motor or Engine Data

      • Motor type: Select a type from the drop-down list

      • Brand: Select a brand from the drop-down list

      • Serial Number

      • Power: 

      • RPM

      • More specifications for submersible motors:

        • Phases,

        • Volts,

        • Amp Nominal,

        • Amp Max,

        • Motor Diameter,

        • NEMA,

        • Control box.

  2. Pipes​: to specify details about pipes, the fields will be displayed according to the pump type selected:

    • Pipes: Pipeline

    • Pipe Cases

    • Shaft: Pipe shaft

    • Couplings: Lineshaft coupling

    • Bearings: Lineshaft bearing

    • Check Valves (for submersible motors)

    • ​For all cases you must click on the add button to specify quantity, diameter and other details

  3. Cables​

    • Power Cable Caliber

    • Power Cable length

    • Power Cable Description

    • Power Cable lines: select one from the drop-down list

    • Probe Cable Description

    • Probe Electrodes

  4. Others: more specifications for turbine pumps:

    • Pump Drive:

      • Pump Drive Brand,

      • Pump Drive Model,

      • Pump Drive Description

    • Discharge Head

      • Discharge Head Brand,

      • Discharge Head Model,

      • Discharge Head Description.

    • Strainer:

      • Strainer Description

 

Pump Installed

Indicates that the pumping equipment was extracted during the Service Order Execution.

To enable the form fields, click the Pump Removed switch, at the Pump Removed tab.

Well Logs Well Cleaning Pipes Cables Start Data Others Well Location Order Data Pump Installed Pump & Motor Previous Orders Initial Data Pump Removed Pumping Test Well Inspection Attachments Pump Installed
 

Details about the Pump Removed can be specified in this section, according to the type of pump extracted (Submersible or Turbine type):

  1. Pump & Motor: specifications about the Pump system

    • Pump Data

      • Pump type: Select a type from the drop-down list

      • Brand: select the brand form the drop down list

      • Model: enter the model identifier

      • Pump Stages

      • Pump Serial Number

    • Motor or Engine Data

      • Motor type: Select a type from the drop-down list

      • Brand: Select a brand from the drop-down list

      • Serial Number

      • Power: 

      • RPM

      • More specifications for submersible motors:

        • Phases,

        • Volts,

        • Amp Nominal,

        • Amp Max,

        • Motor Diameter,

        • NEMA,

        • Control box.

  2. Pipes​: to specify details about pipes, the fields will be displayed according to the pump type selected:

    • Pipes: Pipeline

    • Pipe Cases

    • Shaft: Pipe shaft

    • Couplings: Lineshaft coupling

    • Bearings: Lineshaft bearing

    • Check Valves (for submersible motors)

    • ​For all cases you must click on the add button to specify quantity, diameter and other details

  3. Cables​

    • Power Cable Caliber

    • Power Cable length

    • Power Cable Description

    • Power Cable lines: select one from the drop-down list

    • Probe Cable Description

    • Probe Electrodes

  4. Start Data:

    • Initial Information for electric motors

      • For electric motors

        • Voltage Off: L1, L2, L3

        • Voltage On: L1, L2, L3

        • Consumption: L1, L2, L3

      • Starting flow

  5. Others: more specifications for turbine pumps:

    • Pump Drive:

      • Pump Drive Brand,

      • Pump Drive Model,

      • Pump Drive Description

    • Discharge Head

      • Discharge Head Brand,

      • Discharge Head Model,

      • Discharge Head Description.

    • Strainer:

      • Strainer Description

Pumping Test

Indicates that a Pumping and Recovery Test was performed during the Service Order execution.

To enable the form fields, click the Pumping and Recovery Test Installed switch, at the Pumping Test tab.

Details about the Pumping and Recovery Test Performed during the Service Order can be specified in this section, indicating:

  1. Test Data. Click on the add button to specify:

    • Time,

    • Pumping level,

    • Flow,

    • Pressure.

  2. Well Recovery: Click on the add button to specify:

    • Time,

    • Static Level Recovery.

Well Logs Well Cleaning Well Recovery Well Location Order Data Pumping Test Test Data Previous Orders Pump Removed Pump Installed Initial Data Well Inspection Attachments 123:33 0.00 0.00 0.00 Pumping and Recovery Test Performed Time Pumping Level (yd) Flow (l/s) Pressure (kPa)
 

Well Inspection

Indicates the URL or link to the video recorded during the Service Order execution.

To enable the Video Link field, click the Well Inspection Performed, at the Well Inspection tab.

 

Attachments

Use this section to enter into the system any document, image or video to be kept along with the Service Order.

A list of files will be displayed when reviewing the service order.

To add a file, click on the "Add File" button and browse for the desired file.

 

Previous Orders

This section contains the list of Service Orders made to the selected well.

Click on the Service Order number to view the details of that Order.

Well Logs Well Location Previous Orders Order Data Order Status Completed Completed Completed In Progress Annulled Order No. 001 002 003 005 004 Date 03/05/2020 04/06/2020 05/07/2020 01/01/2021 03/03/2021 Order Description Brief description of the work carried out Brief description of the work carried out Brief description of the work carried out Brief description of the work carried out Brief description of the work carried out Items per page 5 1 2 3 7 Items (5)
 

Notes & Observations

Use this section to enter any Notes and important details considered pertinent to remember about the Service Order.

 

For example:

  1. Lessons learned,

  2. Findings,

  3. Issues with the client or neighbors,

  4. Details,

  5. Damaged material,

  6. Recommendations, etc.